Interactive Communication

This competency is about how well you give or receive information, and how well you adjust the language or words you use to the characteristics and needs of your audience.

Competencies

Interactive Communication

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Level1

Engaging in Conversation

gives instructions and/or presentations that are clear and logical; initiates and maintains conversations; uses appropriate verbal and non-verbal language to make others feel comfortable in a conversation; discusses and presents ideas confidently within formal work groups; able to use simple visual aids to enhance understanding

Current Competence
Desired Competence
No actions

Level2

Adjusting to Situation

uses words, language and manner that are inclusive and appropriate to the situation; monitors other people’s body language to interpret response; adjusts approach to ensure that information and ideas are exchanged in the most effective manner; presents ideas logically and clearly; knows when to talk and when to listen

Current Competence
Desired Competence
No actions

Level3

Involving and Absorbing

maintains interest, confidence and enthusiasm; establishes good audience rapport (by using appropriate examples, humour, anecdotes, and variety); illustrates ideas and conveys context; encourages and handles questions effectively; actively listens, questions and checks for correct personal understanding (eg by summarising); reflects true listening through own body language; continually evaluates reactions of others

Current Competence
Desired Competence
No actions

Level4

Anticipating and Enhancing

takes steps to minimise and resist distractions; uses appropriate non-verbal gestures to create a positive impression; plans to make effective use of the limited time and availability of another person; focuses and guides a discussion towards an effective conclusion; seeks to gain benefit from any technology aids to communication (eg presentation aids, telephone features); presents well-constructed formal presentations to large groups, using appropriate support material

Current Competence
Desired Competence
No actions

Level5

Handling Complexity in Communication

fluent and articulate when discussing complex ideas; thinks quickly and diplomatically in response to difficult situations or unexpected questions; maintains a professional and calm demeanour even when under pressure; communicates effectively across cultural boundaries; presents confidently and passionately to any audience

Current Competence
Desired Competence
No actions