Management Aids

This page contains links to tools and aids that will assist you in developing your capability in each of the Focus areas listed below 

 Individual and Business Planning

Developing a personal development plan for yourself or a wider business plan for your organisation is one of the first steps you should take to develop your capability

Leadership Focus

The qualities and characteristics of an individual that enable them to effectively influence, inspire and motivate others to work toward a firms objectives. 

Customer Focus

Build effective relationships by learning about a customer’s requirements and expectations.

People Focus

Working with and developing your staff to get results. 

Process Focus

Designing, operating and controlling your production and delivery systems and developing effective relationships with suppliers to get results.

Information Focus

Gathering and using information to :

    * Identify risks and opportunities.
    * Measure performance and progress against goals.
    * Compare the performance of the firm against other organisations. 

Innovation Focus

Adoption and development of new and improved equipment, processes, products and services.